439 Reviews Found
Confirmed Service Customer
Worst experience when I purchased my vehicle from this dealership. Sure I got a “good deal” at the end but I would have left happy with my old vehicle. Finance department had the worst customer service when I told them their deal was not going to work for me. Not because it wasn’t a good deal but because financially I knew it would not work for me. This gentlemen from that department informed me I was losing out on a good deal and now the dealership will lose out on a purchase too. The odasity to tell someone basically you were a waste of time. I had to tell him he was not the only one losing out because I too spent a whole day NOT working to be there. Fast forward last minute to the part where my (sales agent who was so desperate to sell me a car all day ) took a moment to explain how this last minute deal actually was a a good deal. Not too mention this agent failed answer ALL my questions throughout the day. Whatever. I bought the car and it’s mine and I appreciate my car. Unfortunately the “rush Chevrolet” tramp stamp “decal” fell off revealing a still half on “capital” decal underneath. This does not make me proud of the vehicle i purchased and the dealership I purchased this vehicle from. At the end of the day I am upset that I purchased a vehicle that was sold to me as NEW even with over 1,000 miles already on it. I am upset with the unprofessional interaction I had with finance manager who i believe to be E. Vasquez. As well as my sales agent R. Fraiser who failed to answer my questions throughout the day and at the end pressured me to purchase this vehicle.
Sue G.
GIDDINGS
Business Response
Sue, we apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Business Response
Ruby, we're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Take to long.. They finish my it set 10 minutes . my bumper was fix we said that he was going to fix
Diana F.
MANOR
Business Response
Diana, thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
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Confirmed Sales Customer
I love doing business with yall. Always a great experience.
Adin B.
AUSTIN
Business Response
Adin, we sincerely appreciate your feedback. Each employee is a valued member of the Rush Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Very quick state inspection since it was supposed to be done last week when I went in for oil change. This was overlooked but it wasn’t a big deal for me.
Gilbert K.
ELGIN
Business Response
Gilbert, we sincerely appreciate your feedback. Each employee is a valued member of the Rush Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Sales Customer
Kasey was a great big help and i would recommend anyone to go to him
Jennifer W.
TAYLOR
Business Response
Jennifer, we sincerely appreciate your feedback. Each employee is a valued member of the Rush Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Glad you had a great experience! We look forward to your next visit! Take care!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
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Confirmed Service Customer
I made an appointment to have my truck washed along with the oil change and tire rotation. The young man that Rush has do the car wash service does an " Excellent Job ". Nice to get my truck back all clean and shiny !
William W.
ELGIN
Business Response
The whole Rush Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Confirmed Service Customer
I learned what my Chevrolet points can be used on.
Lanatasha T.
ELGIN
Business Response
We love hearing from happy customers. Take care.
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Confirmed Sales Customer
I felt welcome as soon. As I got out of my car. Richard was so awesome. He answered any questions I had. Made me feel like I was family. Financial department was really fast and friendly. Explained everything in terms I could understand. I will definitely come back for another purchase.
Debra K.
BERTRAM
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Rush Chevrolet sales team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
It was good, took a while to notify me that my car was done
David G.
ELGIN
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Confirmed Service Customer
I bought the Equinox and got a truck Have been happy so far
Daniel G.
ELGIN
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Until the next time we meet, take care!
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Confirmed Service Customer
it took much longer than expected and there was not much communication was involved. otherwise they were nice and seemed knowledgeable
James B.
MANOR
Business Response
We sincerely appreciate your feedback. James, we value your business and we will review your comments with our team. Please don't hesitate to call us if you'd like to discuss your feedback in greater detail.
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Confirmed Service Customer
fast service, went in for warranty service oil change and was out in less than an hour
Natalie V.
MANOR
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Confirmed Service Customer
Everything was good as always. I was in and out in a short time
Robert D.
MANOR
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Business Response
Thanks for the great feedback!
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Business Response
Thanks for the great feedback! We hope you have a great day!
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Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!