524 Reviews Found
Confirmed Service Customer
I made an appointment for 4p and had to call at 6p to see if my car was ready. I was on hold for 10 minutes before I hung up and called back. It took another 7 minutes (put on hold 3 more times) to get an answer on my vehicle. It took 2 hours and 20 minutes to complete an oil change that I had an appointment for. A friend of mine dropped her car off at Rush at 4:30 and had her vehicle back BEFORE 6p. Makes no sense. It���s one thing to be backed up and short-staffed...but all you need to do is communicate that to your customers and they will more than likely understand. When you don���t let your customers know what���s going on and they���re without a vehicle OR an update for over 2 hours and they didn���t expect that because they made an appointment, you���re going to lose business because of lack of communication.
Malory S.
ELGIN
Business Response
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon.
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Confirmed Service Customer
Thanks David you and your service team made my chevy colorado run like brand new again.
Adam C.
SMITHVILLE
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
Very helpful on understanding the problem with my car
Stephanie B.
PFLUGERVILLE
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Confirmed Sales Customer
Disappointed that I wasn���t given the option to do the credit repair option. Didn���t like that I asked for the paperwork to be explained but the person the was to rushed to get it over with because it was almost closing time. I feel all in all it wasn���t the best
Linda C.
AUSTIN
Business Response
We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us so we can work with you to make this right.
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Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Sales Customer
It���s was a great experience! Sales people are so friendly and helpful!
Gina M.
DALE
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
My only two visits to Rush have been great. Very little wait time to get attended.Dave Espinoza did an awesome job getting me in and out.The service department has a thumbs up from me.
Jesse R.
ELGIN
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Sales Customer
I have bought 3 brand new cars and a few used cars and different dealerships and Rush was by far the best experience.
Dillon K.
AUSTIN
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
Excellent service, finished way ahead of schedule
Mike K.
MANOR
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Confirmed Sales Customer
Its was nice and clean. The Sales team was great they worked hard to get the deal I wanted.
Rene G.
DEL VALLE
Business Response
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
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Confirmed Sales Customer
Ryan was very personable and helpful. He took excellent care of my needs. I am very happy with my new car!
Elizabeth B.
ELGIN
Business Response
Hi, thank you so much for the positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
We are thankful for your amazing rating. We hope to be of service to you again in the future.
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Confirmed Sales Customer
Rob Lee was great! No bs just the honest truth ����!
Stephanie R.
AUSTIN
Business Response
Hello, we're glad to hear you enjoyed your visit. We hope you have a great day!
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Confirmed Sales Customer
Whatever type of car you want you can get it the same day and that's what I like about it
Jacquelyn B.
PFLUGERVILLE
Business Response
Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
The advisors were very knowledgeable and their customer service was amazing..
Chrissy H.
HUTTO
Business Response
Hello, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
They were really nice and got me in and out on time
Florence M.
PFLUGERVILLE
Business Response
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
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Confirmed Service Customer
Everything was fine, th dealership was very responsive. However, my service still has not been updated in the myChevrolet app. Can someone please check into that?
Dennis S.
MONTGOMERY
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Sales Customer
Roland had us in and out of there in an hour with our new car!
Candace D.
MANOR
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Sales Customer
Ruben was wonderful. Had my approval before I got to the dealership, just like I requested. He didn���t try to low ball me for my trade in. And he was able to get my payments as close to what I requested as he could. Just $20 more than I hoped but I���m perfectly fine with it.
Lindsy W.
LEXINGTON
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Confirmed Service Customer
No one around in service knew what was going on. I���m holding a coupon that shows an expiration date that was already expired before it was mailed out. I inquired about it and was then told ��� oh your first oil change is free���. They knew I had a 2016 pickup. Then upon my arrival was told that���s only for new vehicles. Something needs to happen at this dealership. It embarrassing to see such disorder.
Melissa H.
ELGIN
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.