Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
worst service ever, my alignment is messed up now. I was told that 1 hour would be the MAX wait time for my SCHEDULED appointment. I waited more than 1 hour and 30 minutes and was late back to work. I was told i had free Oil changes when I purchased my car and I had to pay 50$ that I did not have. I will be checking my contract and contacting back.
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
Travis in the service department went above and beyond...I told him I wanted new windshield wipers, mine hadn���t been doing the job, he called me and told me I really didn���t and what to put with the wiper fluid and even places they sold it..he also addressed the tire deal and I got everything done for a lot less than I thought it would be...Travis called and kept me updated on all...I think Travis is the BEST...I have always had everything done at Rush since I purchased my vehicle from them and will continue...Thanks again to Travis for his excellent customer service...
They kept there price on my trade from 3 months ago. I was surprise about that without a hassle. The kept a sale price on new vehicle as needed. the manager explain details In plain English. My wife was impress from the sales person, Robert Lee and manager and accountant. She wished had known, this before she deal with Dodge dealership.
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
I always have excellent experiences at Rush Chevrolet; however, this time, I received a less than experience due to the rep who was working with me in the service department. He was loud, rude, did not make eye contact. He made me feel as though I was not a valued customer. He also made me feel as though I should go find another place to get my car fixed. What he failed to know was I purchased my vehicle there and have had 4 outstanding service experiences but now will be looking for another business to service my vehicle and a new business to buy my next car. So sad one employee can hurt a business. I have to wonder if he did this with me, how many other customers are looking for other business to help where customers (all customers) are treated with value.
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We are always looking for ways to improve and we appreciate your input. If you would be willing, please give us a call to discuss ways we can better serve you in the future.
I took my vehicle in with some very specific issues and was brushed off. I explained that the entire middle console was loose and they replaced the lid to the console only. When I expressed my concerns about the way the car was behaving they told me that was normal. I purchased my 2019 Chevy Malibu BRAND NEW with 5 miles on it in June of 2019 and did not expect to have any of these issues this soon into my purchase and to be laughed off and nothing to be taken seriously really disappoints me. This is the second brand new vehicle I have purchased with Rush and now I feel like I will be taking my business elsewhere. I would like to be taken seriously when I make a purchase of any kind much less a 5 year note brand new vehicle. I feel like the service department should take these concerns more seriously. Not only did I have to wait a few weeks to be able to bring the car in for evaluation but I was also left to find my own way home. This is my only vehicle and when I scheduled the service I mentioned this and was insured a loaner vehicle would be available to me. When I came in to drop off my car the service writer basically laughed at me and stated the loaner cars are weeks out and I would need to figure out my own way. I had to then reschedule the drop off to a later date so that I could arrange for someone to follow me and allow me allow me to borrow their vehicle until mine was ready. Overall this was probably the worst car experience I have ever had. I used to brag on Rush's customer service and now I am ashamed I even purchased a vehicle from here. I hope whomever reads this understands the frustration and helps to create better service for current and future customers.
Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. Please contact our team at your earliest convenience so that we can work together to come to an understanding. We look forward to hearing from you.
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Robert Lee was the salesman that helped me when I walked in. Very professional and knowledgeable. Answered any questions or concerns I had about my purchase. Will definitely be recommending someone to go see Robert Lee.